Standard

ISO 10004:2018

Jul 2018 Current

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Abstract

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

Products specifications

Standard from ISO
Published: July 16 2018
Edition: 2
Document type: IS
Pages
ISBN:

Publisher: ISO
Distributor: ISO
ICS: 03.120.10
International TC: ISO/TC 176/SC 3

Product Relations

Adopted by: FD ISO 10004:2018
Revises: ISO 10004:2012

Product life cycle

Previous product

Withdrawn

ISO 10004:2012
Current product

Current

ISO 10004:2018
Stage 90.93

Extended editions Extended editions (0)

Version history Related Corrigenda and Amendments (0)

Version history History (2)

ISO 10004:2018

ISO 10004:2012

Abstract

Products specifications

Product Relations

Product life cycle