Standard

ISO 10004:2012

Sep 2012 Withdrawn

Note: Latest version: ISO 10004:2018

Existing or new amendments and versions must be purchased separately.

Language English French

Services Online + Pdf CHF 67.00 Online CHF 57.00

There are no extended editions available for this standard

There are no available corrigendum or amendments for this standard. Any future corrigendum and amendments will be added automatically for subscribers.

Abstract

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Products specifications

Standard from ISO
Published: September 14 2012
Withdrawn: July 16 2018
Period for objection until: July 16 2011
Edition: 1
Document type: IS
Pages
ISBN:

Publisher: ISO
Distributor: ISO
ICS: 03.120.10
International TC: ISO/TC 176/SC 3

Product Relations

Revised by: ISO 10004:2018
Adopted by: FD X50-167:2013
Revises: ISO/TS 10004:2010

ISO 10004:2012

Create subscription

ISO 10004:2018

ISO 10004:2012

ISO/TS 10004:2010

Abstract

Products specifications

Product Relations

Product life cycle

Extended editions Extended editions (0)

Version history Related Corrigenda and Amendments (0)

Version history History (3)

ISO 10004:2018

ISO 10004:2012

ISO/TS 10004:2010

Abstract

Products specifications

Product Relations

Product life cycle