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Standard

SN EN 14508:2016

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Abstract

In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services. This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times. The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within (J + n) days end-to-end according to the EU Postal directive . This European Standard relates to the measurement of so-called "normal" services given to private persons / households and s

Products specifications

  • Standard from INB
  • Published:
  • Effective:
  • Document type: EN
  • Pages
  • ICS: 03.240
  • Publisher: SNV
  • Distributor: SNV
  • National Committee: INB/NK 192

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