Standard

IEEE 20000-2-2013

Jun 2013 Withdrawn

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Language English

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Abstract

New IEEE Standard - Inactive-Withdrawn. Guidance on the application of service management systems (SMS) based on the requirements in IEEE Std 20000-2-2013 (ISO/IEC 20000-1) is provided in this adoption of ISO/IEC 20000-2:2012. This standard enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation, and resources. The SMS provides ongoing control, greater effectiveness, efficiency, and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision.

Products specifications

Standard from IEEE
Published: June 3 2013
Withdrawn: September 27 2018
Document type: IS
Pages
ISBN: 978-0-7381-8430-2

Publisher: IEEE
Distributor: IEEE
ICS: 03.080.99
ICS: 35.020
National Committee: IEEE Computer Society / Software & Systems Engineering Standards Committee

Product Relations

Refers: IEEE 20000-1-2013

Extended editions Extended editions (0)

Version history Related Corrigenda and Amendments (0)

Abstract

Products specifications

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