Standard

SN EN 15838:2010

Apr 2010 Withdrawn

Existing or new amendments and versions must be purchased separately.

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Abstract

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced. This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

Products specifications

Standard from INB
Published: April 1 2010
Withdrawn: January 1 2018
Effective: April 1 2010
Document type: EN
Pages
ISBN:

ICS: 03.080.30
Publisher: SNV
Distributor: SNV
National Committee: INB/NK 9000

Product Relations

Replaced by: SN EN ISO 18295-2:2017
Replaced by: SN EN ISO 18295-1:2017

Extended editions Extended editions (0)

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Abstract

Products specifications

Product Relations