Standard

ISO/IEC TS 20000-11:2021

Aug 2021 Current

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Language English

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Abstract

This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including: a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services; b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1; c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1. Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.

Products specifications

Standard from ISO/IEC
Published: August 27 2021
Edition: 1
Document type: TS
Pages
ISBN:

Publisher: ISO/IEC
Distributor: ISO/IEC
ICS: 03.080.99
ICS: 35.020
International TC: ISO/IEC JTC 1/SC 40

Product Relations

Revises: ISO/IEC TR 20000-11:2015

ISO/IEC TS 20000-11:2021

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