Standard

ISO/IEC 30105-8:2022

Current

Existing or new amendments and versions must be purchased separately.

Language
Services

Abstract

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.

Products specifications

  • Standard from ISO/IEC
  • Published:
  • Edition: 1
  • Document type: IS
  • Pages
  • Publisher: ISO/IEC
  • Distributor: ISO/IEC
  • ICS: 35.020
  • International TC: ISO/IEC JTC 1/SC 40

Product Relations

  • Joinded work item: ISO/IEC AWI 30105-8, 0