Standard

ISO/TS 10004:2010

Apr 2010 Withdrawn

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Abstract

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization. ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

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Standard from ISO
Published: April 8 2010
Withdrawn: September 14 2012
Edition: 1
Document type: TS
Pages
ISBN:

Publisher: ISO
Distributor: ISO
ICS: 03.120.10
International TC: ISO/TC 176/SC 3

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Revised by: ISO 10004:2012

ISO/TS 10004:2010

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Abstract

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Abstract

Products specifications

Product Relations

Product life cycle