Standard

ISO/IEC 20000-2:2019

Aug 2019 Current

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Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1 Current ISO/IEC 20000-2:2019/Amd 1:2020 Amendment from Publication date: Aug 2020 Pages: 1 Language: English, French Services: Online, Online + Pdf

Abstract

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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Standard from ISO/IEC
Published: August 19 2019
Edition: 3
Document type: IS
Pages
ISBN:

Publisher: ISO/IEC
Distributor: ISO/IEC
ICS: 03.080.99
ICS: 35.020
International TC: ISO/IEC JTC 1/SC 40

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Adopted by: SN ISO/IEC 20000-2:2021
Adopted by: NF ISO/IEC 20000-2:2020
Revises: ISO/IEC 20000-2:2012
Joinded work item: ISO/IEC 20000-2:2019, 0

ISO/IEC 20000-2:2019

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