Search scope:
Shopping cart (0)
Standard

ISO 10008:2013

Withdrawn

Note: Latest version: ISO 10008:2022

Preview

Existing or new amendments and versions must be purchased separately.

Language
Services

Abstract

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements. ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers. The guidance given in ISO 10008:2013 can complement an organization's quality management system.

Products specifications

  • Standard from ISO
  • Published:
  • Withdrawn:
  • Period for objection until:
  • Edition: 1
  • Document type: IS
  • Pages
  • Publisher: ISO
  • Distributor: ISO
  • ICS: 03.120.10
  • International TC: ISO/TC 176/SC 3

Product Relations

Product life cycle